What Glinto collects, why it is used, how it is shared, and how it is retained.
Depending on your use of the Services, Glinto may collect account information such as phone number, name, email address, flat/unit number, society/community information and profile photograph if you choose to provide one.
Glinto may also collect vehicle information such as vehicle registration/number, vehicle details and service history; service information such as scheduled/completed/missed services, service timestamps, before-and-after vehicle photographs and service-related complaints; location information where reasonably necessary to confirm serviceability or verify service personnel attendance/check-in; payment status and transaction information; push-notification tokens and technical information where collected; and wallet/referral information.
Glinto may use your information to create and manage your account; verify service eligibility; schedule and deliver vehicle-cleaning services; communicate service updates; process payments; manage subscriptions; operate referral/wallet programs; provide customer support; investigate vehicle-damage complaints; prevent fraud and misuse; maintain service records; improve application/service reliability; and comply with applicable legal obligations.
Glinto does not sell your personal information to third parties. Vehicle photographs are used for service, quality-control and dispute-resolution purposes and are not used for marketing unless you separately consent or otherwise permitted by applicable law.
Glinto may share relevant information with service providers who assist in operating the Services.
Payment providers: Payment information may be processed through providers such as Razorpay or any other. Payment credentials are handled through the applicable payment provider's systems rather than being stored directly by Glinto where the payment architecture supports this.
Assigned service partners: A service partner may receive only information reasonably necessary to perform assigned jobs, such as customer name, flat/unit number, parking/location information, vehicle information and scheduled service information.
Cloud and technology providers: Glinto may use reputable cloud, hosting, database and technology providers to store and process application and service information on Glinto's behalf.
Legal/regulatory disclosures: Glinto may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect users or Glinto, investigate fraud/misuse, or establish, exercise or defend legal rights.
Before-and-after vehicle photographs are intended to be retained for approximately three months, generally covering the current calendar month and previous two months, after which they may be automatically deleted.
Account and transaction information may be retained while your account remains active and for longer where reasonably required for legal obligations, tax/accounting requirements, fraud prevention, dispute resolution or other legitimate business/legal purposes.
Where a photograph or record is required to investigate an ongoing complaint, dispute, fraud investigation or legal matter, Glinto may retain it beyond the standard retention period until the matter is reasonably resolved.
Glinto uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse or loss. However, no electronic storage or transmission system can be guaranteed to be completely secure. Glinto therefore cannot guarantee absolute security of information.
Glinto's Services involving recurring payments are intended for users who are 18 years or older. Glinto does not knowingly seek to collect personal information from children.
If Glinto becomes aware that information belonging to a minor has been collected in circumstances where it should not have been, Glinto may take reasonable steps to delete or restrict such information, subject to applicable law.
Depending on applicable law, you may request assistance regarding your personal information, including reviewing information associated with your account, correcting inaccurate information, requesting account/data deletion where applicable, raising privacy concerns, asking how your information is used, and raising complaints regarding the handling of your information.
Requests may be submitted to — Privacy/Grievance Contact: +91-9458707140, Email: pradeepyadavg9@gmail.com.
Glinto may request reasonable information to verify the identity of the person making a privacy request. Some information may need to be retained where required by law or reasonably necessary for legitimate legal, accounting, fraud-prevention or dispute-resolution purposes.
Glinto may update this Privacy Policy from time to time. The date at the top of this page always reflects the most recent revision — check back here for the current version.
Glinto will seek to collect personal data that is reasonably necessary for specified purposes such as account creation, vehicle-service delivery, payment processing, customer support, security, fraud prevention and legal compliance. Where consent is the basis for processing, Glinto will seek consent through a clear affirmative action and will not intentionally bundle unrelated optional purposes into a necessary service consent.
Subject to applicable law and necessary retention obligations, customers may request correction, updating or erasure of personal data and may withdraw consent where consent is the applicable legal basis. Glinto may retain information where necessary for legal claims, accounting, fraud prevention, dispute resolution, security, or other purposes permitted by law.
Where Glinto appoints cloud providers, payment processors, communication providers, analytics providers or service partners to process information on its behalf, Glinto will seek to limit access to information to what is reasonably necessary for the relevant service and will require appropriate confidentiality and security obligations through its arrangements with such providers.
If Glinto becomes aware of a personal-data security incident requiring notification under applicable law, Glinto will follow the applicable statutory and regulatory notification requirements. Customers should immediately report suspected account compromise, unauthorized access or misuse through Glinto's designated privacy/support channel.
Glinto Customer Support
Email: pradeepyadavg9@gmail.com
WhatsApp: @GlintoCarCare
Business Address: Noida, Uttar Pradesh, India
Glinto