Last updated: 7 September 2026
These Terms & Conditions ("Terms") govern your access to and use of the Glinto Car Care mobile application, website and vehicle-cleaning services ("Services"). By registering for an account, activating a trial, purchasing a subscription, setting up AutoPay, or using the Services, you agree to these Terms. If you do not agree with these Terms, please do not use the Services.
Glinto Car Care ("Glinto", "we", "us" or "our") is operated by Pradeep Kumar, an individual trading as Glinto Car Care, having its principal place of business at Noida, Uttar Pradesh, India.
For customer support and legal notices — Email: pradeepyadavg9@gmail.com, WhatsApp: @GlintoCarCare.
Glinto provides vehicle-cleaning and related services primarily at participating residential societies, communities and parking locations. If the legal structure or ownership of Glinto changes, these Terms may be updated accordingly.
Glinto provides vehicle-cleaning services through its service personnel/partners at locations where Glinto has established service operations.
Services may include, depending on the plan selected: exterior vehicle cleaning, low-water vehicle cleaning, tyre cleaning/shining, interior vacuuming, and other services specifically included in the customer's selected plan.
The exact services, frequency and price applicable to you will be displayed in the Glinto application at the time of subscription. Glinto does not guarantee that Services will be available at every society, parking location or geographic area. Registration of an account or vehicle does not by itself guarantee service availability.
Glinto may suspend or discontinue service at a particular location where reasonably necessary due to operational, access, safety, commercial, legal or other circumstances. Where Glinto discontinues an active service location, Glinto will communicate the applicable service or subscription arrangements to affected customers.
You must provide accurate and complete information when creating your Glinto account. You are responsible for maintaining accurate account information, keeping your login credentials secure, not sharing your account with unauthorized persons, and notifying Glinto if you suspect unauthorized access.
Glinto may suspend or terminate an account where reasonably necessary due to fraudulent activity, misuse of the Services, violation of these Terms, payment abuse, security concerns, unlawful activity, threatening or abusive conduct, or conduct that materially interferes with Glinto, its customers or its service personnel.
The Services involving recurring payments are intended for customers who are 18 years of age or older.
The subscription plan, applicable services, billing frequency and price will be displayed in the Glinto application before purchase or activation. Prices may change from time to time. Any price change applicable to an existing subscription will generally apply prospectively and will not retroactively change a completed billing cycle.
Where applicable, taxes, including GST, will be charged in accordance with applicable law. Any applicable changes to subscription pricing will be communicated to users in advance before the revised price takes effect.
Where Glinto offers a free trial, the trial duration, number of complimentary washes/services, applicable vehicle eligibility and other trial conditions will be displayed in the application. The current trial offering is mentioned in the mobile/web app, subject to change at any point in time.
Unless otherwise stated, a customer/vehicle may receive only one promotional trial; trial benefits cannot be exchanged for cash or transferred; and trial benefits may be withdrawn where fraudulent or abusive activity is detected.
If the customer activates AutoPay/recurring payment during registration, the subscription may automatically begin after the applicable trial and cancellation period, subject to the billing terms displayed during activation. The customer will be informed of the applicable subscription price and billing frequency before activating the recurring payment authorization.
Glinto may use a third-party payment provider, such as Razorpay, to process subscription and recurring payments. Customers will be shown the applicable subscription amount and billing frequency before a recurring payment is initiated. The applicable payment authorization/mandate may have a maximum permitted amount or authorization ceiling.
If the applicable subscription charge cannot be processed because the payment authorization or permitted amount is insufficient, Glinto may require you to update or re-authorize the payment method before continuing the subscription.
Where a renewal payment fails, the subscription may be suspended, service may stop, and Glinto may provide a limited payment-recovery period, currently intended to be up to 5 days, where applicable. Service will resume only after the applicable payment issue has been successfully resolved.
Cancellation of AutoPay prevents future recurring charges but does not automatically cancel or refund a subscription period that has already been paid for.
Customers may pause or cancel their subscription using the features made available in the Glinto application. Where a pause facility is available, the maximum and minimum pause period is as shown in the mobile/web app, subject to the feature and plan terms displayed in the application, also subject to change at any point in time.
Unless otherwise stated, pausing a subscription does not automatically create a refund for a billing cycle that has already commenced. Cancellation generally prevents future billing but does not automatically refund the current paid billing cycle.
Refunds, where applicable, are governed by Glinto's Cancellation, Return & Refund Policy.
Glinto will schedule services according to the plan and service schedule displayed in the application. Service timings may vary due to society access restrictions, weather, operational requirements, number of vehicles scheduled, equipment availability, security restrictions, or other circumstances beyond Glinto's reasonable control.
Glinto will make reasonable efforts to provide Services according to the applicable schedule but does not guarantee an exact service time unless expressly stated otherwise.
Customers are responsible for ensuring that their vehicle is reasonably accessible at the scheduled service time. Where the selected service requires access to a water source, the customer must provide reasonable access to the required water source if required.
Customers should keep the vehicle accessible, remove valuables and personal belongings, inform Glinto about known vehicle defects or special surfaces, inform Glinto about wraps/coatings or other non-standard finishes, follow applicable society/parking rules, and provide accurate vehicle information.
If the customer prevents the service from being completed, the service may be treated as a customer-caused missed service under the Refund Policy.
Glinto may take before-and-after photographs of the vehicle as part of the service process. These photographs may be used for quality control, service verification, identifying the condition of the vehicle before and after service, investigating vehicle-damage complaints, and resolving service disputes.
The photographs are not intended to constitute a permanent vehicle archive. Where a customer believes that damage occurred during a Glinto service, the customer should notify Glinto as soon as reasonably possible.
Glinto may review before/after photographs, service records, worker/service-partner records, timestamps, job completion records and other relevant information. The existence of before/after photographs does not automatically determine responsibility for damage.
Glinto may use commercially available vehicle-cleaning products, including products supplied by third-party manufacturers, for providing its services. Customers should inform Glinto before service if their vehicle has ceramic coating, paint protection film, vinyl wrap, matte paint, aftermarket paint, recently repaired paint, damaged paint, special finishes, or other non-standard surfaces.
Glinto will not be responsible for damage or adverse effects arising from a pre-existing defect, improperly applied coating, undisclosed non-standard surface, or other pre-existing vehicle condition.
Where required to perform a service, a Glinto service partner may temporarily receive physical custody of the vehicle key. Glinto may record the collection and return of the key through timestamps or service records.
Customers are advised to remove cash, jewellery, electronics, documents, valuables, and other personal belongings from their vehicle before the service begins. Glinto is not responsible for the loss of or damage to personal belongings left inside the vehicle during the service.
Glinto may use employees, contractors, labour partners or other service personnel to deliver the Services. Service personnel may be required to undergo identity/document verification and comply with Glinto's operational requirements.
Service personnel may receive only the customer and vehicle information reasonably required to perform their assigned jobs, and are expected to comply with Glinto's requirements relating to customer privacy, vehicle handling, key handling, service quality, customer interaction, photographs, safety and confidentiality.
Customer-caused missed service. If a scheduled service cannot be completed because the vehicle is inaccessible, required water is unavailable, the customer does not provide reasonable access, the vehicle is unavailable, or another customer-controlled circumstance prevents service, the service may be treated as a missed service and generally will not be rescheduled or refunded.
Where Glinto provides a referral program, referral credits are promotional credits and have no cash value, cannot generally be withdrawn as cash, cannot be transferred, and may be used only for eligible Glinto payments.
Self-referrals, duplicate accounts, fraudulent referrals or attempts to manipulate the referral program are prohibited. Glinto may reverse or forfeit credits obtained through fraudulent or abusive activity.
You retain ownership of information and content that you submit to Glinto, subject to applicable third-party rights. You grant Glinto a limited, non-exclusive right to store, process and use such information as reasonably necessary to provide the Services, maintain your account, process payments, provide customer support, investigate disputes, maintain service records, and operate and improve the Services.
Vehicle photographs will not be used for marketing purposes unless you separately consent or otherwise permitted by applicable law.
The Glinto name, logo, branding, application, website, software, graphics, text, designs and other materials provided by Glinto are owned by or licensed to Glinto and are protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit Glinto's intellectual property without prior written permission. Third-party trademarks remain the property of their respective owners.
You must not use the Services to violate applicable law; provide fraudulent or misleading information; abuse, threaten or harass Glinto personnel or customers; submit fraudulent vehicle-damage claims; manipulate service records; abuse referral/wallet programs; attempt unauthorized access to another account; introduce malware or malicious code; scrape or improperly collect data; circumvent application security; conduct phishing or fraudulent activity; or interfere with the normal operation of the Services.
Glinto may take reasonable legal action, including suspension or termination, where prohibited activity is identified.
Glinto may suspend or terminate a customer's access where reasonably necessary due to material breach of these Terms, fraud, payment abuse, security concerns, illegal activity, repeated abusive behaviour, misuse of the Services, or other circumstances materially affecting the safety, integrity or operation of the Services. Termination does not remove payment obligations that arose before termination.
To the maximum extent permitted by applicable law, Glinto will not be responsible for indirect, incidental, special or consequential losses arising from use of the Services.
Subject to applicable law, Glinto's aggregate liability arising from a claim relating to a subscription will generally be limited to the subscription amount paid by the customer for the billing cycle in which the relevant event occurred. Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
Glinto will not be responsible for delays or failure caused by circumstances beyond its reasonable control, including severe weather, natural disasters, government restrictions, society access restrictions, utility failures, major technology/network outages, civil disturbances, strikes, public emergencies, or other comparable events beyond Glinto's reasonable control. Where a prolonged disruption materially affects a prepaid service, Glinto may determine an appropriate service recovery or other remedy, subject to applicable law.
Dispute Resolution. Customers are encouraged to first contact Glinto support regarding any complaint or dispute. Glinto will make reasonable efforts to investigate and resolve genuine complaints before formal legal proceedings are initiated. These Terms are governed by the laws applicable in India. Subject to applicable law, disputes will be subject to the jurisdiction of the appropriate courts in Noida, Uttar Pradesh, India.
Changes to These Terms. Glinto may update these Terms from time to time. Material changes may be communicated through the application, website, email or another reasonable method. The revised Terms will state their effective date. Continued use of the Services after the effective date may constitute acceptance of the revised Terms, subject to applicable law.
Acceptance. By creating an account, activating a trial, subscribing to a plan, authorizing recurring payments or using the Services, you acknowledge that you have had an opportunity to review these Terms and agree to them. For recurring subscriptions, Glinto may separately request explicit consent to the applicable AutoPay/recurring payment authorization.
Each subscription is intended for the vehicle(s) registered under that subscription and for ordinary personal usage within the selected plan. Unless Glinto expressly permits otherwise, a subscription may not be transferred to another person, vehicle, commercial fleet, taxi, rental vehicle, or multiple vehicles for the purpose of obtaining more services than the plan permits. Glinto may require vehicle verification where reasonably necessary to prevent misuse.
Subscription plans are priced based on the service frequency and usage assumptions displayed in the application. Glinto may apply reasonable fair-use controls where usage materially exceeds the intended plan or is being manipulated. Any material fair-use restriction applicable to a paid plan should be communicated to the customer through the application or other reasonable notice. This is intended to prevent abuse while preserving the services included in the customer's purchased plan.
If a customer reasonably believes that a completed wash did not meet the applicable service standard, the customer should report the issue through Glinto support with the vehicle and service details. Glinto may inspect service records and, where appropriate, offer a re-service, service credit or another reasonable remedy. A quality complaint does not automatically create an entitlement to a full subscription refund.
Any claim that Glinto caused physical damage should be reported as soon as reasonably possible and, where practicable, within 24 hours of the relevant service. Customers should provide photographs and a description of the alleged damage. Glinto may compare before/after photographs, service timestamps and other records. This reporting window is intended to support accurate investigation and does not remove rights that cannot lawfully be limited.
Recurring payments are processed through the applicable payment provider, bank, card network or UPI ecosystem and are subject to applicable RBI requirements. The customer may be required to complete authentication when establishing or modifying an e-mandate. Where the applicable payment system provides a pre-transaction notification or opt-out facility, those mechanisms will operate through the relevant issuer/payment provider. Glinto will not represent that a recurring debit is unconditional or outside applicable payment-system controls.
Glinto may communicate service schedules, payment status, renewal information, missed-service notifications, support responses, security alerts and policy updates through the registered mobile number, push notification, WhatsApp/SMS or other communication channel made available by Glinto. Customers are responsible for keeping contact information current.
Nothing in these Terms is intended to exclude, restrict or waive any right, remedy or protection that a customer is entitled to under mandatory applicable law. If any provision is found unenforceable, the remaining provisions will continue to the extent permitted by law.
Glinto Customer Support
Email: pradeepyadavg9@gmail.com
WhatsApp: @GlintoCarCare
Business Address: Noida, Uttar Pradesh, India
Glinto